Customer Help
Our happiness team is always here to assist.
At OdiaGuide, we are committed to providing you with the best support experience. If you have any questions, issues, or need assistance, feel free to reach out to our customer support team. We are here to help!
1. Frequently Asked Questions (FAQs)
Before contacting our support team, you may want to check our FAQ section, where weâve answered common queries related to:
- Account creation and management
- Placing orders and payments
- Shipping, delivery, and tracking
- Returns and refunds
- Product availability
You can find our FAQs here.
2. Order Support
If you need help with an order youâve placed, please provide us with the following details when contacting support:
- Order Number
- Date of Purchase
- Product Name
- Issue Description
We will respond to your query as soon as possible and assist you with order tracking, cancellations, or any other concerns.
3. Payment and Billing Support
For payment-related issues, such as:
- Failed transactions
- Incorrect billing
- Refund status
Please contact our billing team directly at billing@odiaguide.com or call us at +91 XXXXX XXXXX.
4. Technical Support
If you are facing technical issues on our website, such as trouble logging in, page errors, or problems accessing resources, our tech support team is here to assist you. Kindly provide:
- Your device and browser details
- The specific issue you are encountering
- Screenshots or error messages, if available
You can reach our technical support at techsupport@odiaguide.com.
5. Product and Service Inquiries
If you have questions about our products or services, such as:
- Exam preparation materials
- Educational resources
- Cultural content
- Digital products (ebooks, downloads)
Feel free to get in touch with our customer service team via email at support@odiaguide.com or call us at +91 XXXXX XXXXX.
6. Returns and Refunds
For issues related to returns or refunds, please refer to our Cancellation and Refund Policy for detailed information. If you need further assistance, you can:
- Email: returns@odiaguide.com
- Call: +91 XXXXX XXXXX
7. Shipping and Delivery Support
If you have any queries regarding shipping or the status of your order, you can track your order through the tracking link sent to your email or contact us directly for help:
- Email: delivery@odiaguide.com
- Call: +91 XXXXX XXXXX
8. Operating Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM â 6:00 PM
- Saturday: 10:00 AM â 4:00 PM
- Sundays and Public Holidays: Closed
9. Contact Information
We are always happy to assist you. Feel free to reach us through any of the following methods:
- Email: support@odiaguide.com
- Phone: +91 XXXXX XXXXX
- Social Media: Connect with us on our social media platforms for the latest updates and support.
Common purchase queries answered
Orders and Shipping
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If you need to swap an item
Returns and Exchanges
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